Today’s world is a world of internet and flow of information never ends whether it is casual or sensitive. Both types of information need security as the hacker can misuse them and harm the users. Norton security software provides security to the users in every possible way. There are four ways in which the customers can contact with the company and these are phone, community, chat, and social support.
Elimination of call center problem
Previously people used to contact call center and they have to wait for a long time for their problem to get resolved. They have to hold the phone for a long time and also need to answer various question to the automatic responding machines.
The users do not have to go through the procedure of irritating music and long queues as the channels help them to resolve their problem within 15 minutes. The support team listens and deals the problem with understanding and patience and ease the customers in this way. The aim of the team is to resolve issues as fast as possible so that the customers can get back to their work.
Spend time while problem is being resolved
The Norton online support UK helps the customer to havemoney, which is spent on a phone call. It also lets the person do other work while the support executive is resolving his problem. That is the reason that many customers love the service of the company. Users can surf the internet, read books, or can do other tasks during the period. The company uses remote assist technology through which the support executive resolves the problem.
Social support
Social media support helps the users to insert positive or negative comment about the services. Users can also mentiontheirproblem, which can be resolved as soon as any employee of the company looks at it.
The query of each customer is treated in a different way and the team supports the customer in every possible way. In order to resolve the problem, the executive discusses it with the customer on the social media. The support check all the social media and community forums in order to seek the problems and resolve them.
Caring about customers
The support is always ready for discussion and also encourage the customers to help each other. The moderators of the company keeps an eye on the community forum so that if the customers are unable to help, they interfere in the conversation to help them. The executive care about the opinion of the customers but if it is not correct, he corrects them in a polite manner. The executives also inform the software engineers about the opinions of the customers so that they can resolve the issues.
Mission of the support
The mission of the support is to make the customer in every possible way. The team tries to act before any customer complains. As the antivirus technology is developing, the connection with the customer is also developing at a faster pace.
